Privacy Policy for youlya.com

At youlya.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or communicate with us through our sales channels and social media platforms such as Facebook, Instagram, and WhatsApp.

1. Information We Collect

We may collect personal information when you interact with our store, including but not limited to:

• Full name

• Phone number

• Email address

• Shipping address

• Order and purchase details

• Messages and inquiries sent via our website or social media pages

2. How We Use Your Information

The information we collect may be used for the following purposes:

• Processing and delivering orders

• Providing customer support and responding to inquiries

• Improving user experience and service quality

• Sending order updates and promotional offers (with your consent)

• Managing and optimizing our sales and communication processes

3. Data Protection

We take appropriate technical and organizational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

4. Sharing Information with Third Parties

We do not sell, trade, or rent your personal data for marketing purposes.

Your data may be shared in a limited and secure manner with trusted service providers strictly for operational purposes, such as:

• Shipping and logistics companies for order delivery

• Payment gateway providers

• Automation and integration platforms such as n8n, which are used to manage intelligent chat systems and organise communication workflows

These entities act solely as service providers and are required to protect your data and use it only to deliver the requested services.

5. Use of Artificial Intelligence (AI)

We may use AI-powered chat systems to respond to customer inquiries and enhance communication efficiency. All data processed through these systems is handled securely and in accordance with this Privacy Policy.

6. Cookies

Our website may use cookies to improve functionality and analyse site performance. You may adjust cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your information

• Opt out of marketing communications at any time

8. Changes to This Policy

youlya.com reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

📧 Email: info@youlya.com
🌐 Website: https://youlya.com

Last updated: 2025