Term and Conditions

  • The company will bear a 10% discount due to the customer if the expected shipping date is delayed by more than 10 days.

  • You may open the shipment before receiving it at no cost if you refuse to accept it. You are not allowed to receive a partial order.

  • Exchanges and returns are available for all products except underwear and pants, which can only be opened.

  • 3. Returns and exchanges are permitted within 3 days of receiving the order.

  • If there is a problem with the order during receipt or if there is a delay, please contact us via WhatsApp on 01007522283 or by phone on 01000120032.

  • Please retain your order number so we can serve you easily in case of a delay.

  • In the event of a manufacturing defect or problem with the order, the company will bear the shipping costs for the exchange or return. In the event of a return or exchange for a customer-specific reason, the customer will be charged shipping costs exceeding the normal shipping costs by an amount ranging from 10 to 40 EGP, depending on the governorate, due to the presence of a new order.

  • The customer will bear the cost of refunding the customer if the reason for the return is not attributable to us.

 

Burkini Exchange & Return Policy

  • Due to the nature of the product (the burkini), which is treated as underwear for public health reasons, customers are allowed to inspect the product before receiving it. However, exchange or return is not available after inspection and receipt.

  • In the case of a manufacturing defect only, the defect will be verified by inspecting the product. If the product has been used, the defect will be repaired; if it has not been used, the item will be replaced. The company will cover the shipping costs both ways in this case.