Term and Conditions

Terms and Conditions and Exchange & Return Policy

1. Shipping and Order Delivery

• If an order is delivered more than 14 business days after the expected delivery date, the company will grant the customer a 10% discount.
• Customers may open and inspect the shipment before accepting it. No fees will be charged if the customer refuses the shipment.
• Partial acceptance of an order is not permitted. The customer must either accept the entire order or refuse it in full.
• If there is an issue with the order upon delivery or if the order is delayed, please contact us via WhatsApp at: +20 100 752 2264 .
• Please keep your order number to help us track your request and assist you promptly in the event of a delay or an issue with your order.

2. Exchange and Return Period

• Products may be exchanged or returned within 14 days from the delivery date, subject to the terms set out in this policy.
• Exchanges and returns are available for all products except burkinis, underwear, and lingerie.
• Excluded products may only be opened and inspected at the time of delivery. They must be refused immediately if the size or color does not match the order. These products cannot be exchanged or returned after the shipment has been inspected, accepted, and received.

3. Shipping, Exchange, and Return Costs

• If a product has a manufacturing defect or the customer receives an incorrect order, the company will cover the shipping costs associated with the exchange or return.
• If the exchange or return is requested for a customer-related reason, the customer will be responsible for the shipping and packaging costs. These costs are EGP 160 within Cairo and may increase depending on the governorate, up to EGP 250 for the most geographically remote areas.
• Exchange and return shipping costs are higher because shipping fees are charged in both directions.
• Products purchased as part of promotions or discounts cannot be exchanged or returned unless they have a manufacturing defect.

4. Refunds

If a return is approved, the amount due to the customer will be refunded within up to 7 business days from the date the returned product is handed over to the shipping company. All refunds are subject to review and processing by the company’s Accounting Department.

Burkini Exchange and Return Policy

• Due to the nature of burkini products and for health and safety reasons, customers may open and inspect the product before accepting the shipment.
• Burkinis cannot be exchanged or returned after the product has been inspected and the shipment has been accepted and received.
• An exchange or other corrective action may only be requested after delivery if the product has a manufacturing defect. The product will be inspected to verify the reported defect.
• If a manufacturing defect is confirmed and the product has been used, the company will repair the defect.
• If a manufacturing defect is confirmed and the product has not been used, the product will be replaced.
• If a manufacturing defect is confirmed, the company will cover the shipping costs in both directions.