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1. You can open the shipment before receiving it at no cost if you refuse it, and it's not acceptable to receive a part of the order. 2. Exchanges and returns are available for all products except lingerie and underwear, But you can open the package before delivery for free. 3. Returns and exchanges are allowed within 3 days from the date of receiving the order by clicking on "Return & Exchange bottom" by order No and contact No or Email of the Main Menu or calling us on WhatsApp No. +201007522283 4. If there is a problem with the order during receipt or if it is delayed, please contact us via WhatsApp at +201007522283 or by phone at +201000120032. 5. Please retain the order number so we can easily serve you in case of a delay. 6. In the event of a manufacturing defect or problem with the order, the company will bear the shipping costs for the exchange or return. In the event of a return or exchange for a customer-specific reason, Such as choosing a size or color, then the customer will be charged shipping costs, and it's over the normal shipping costs due to the presence of a new order for Exchang or for Return(about 1.5X of the Region shipping cost). The customer will bear the costs of returning the money to the customer for free, or using E-wallet, Bank account, InstaPay, or Banck Card. All that happened after 1 working day of our side delivering the return. 7- If the shipping late 10 working days our side will offer the customer 20% discout as and 100 point Compensation for the delay period. 8- All intellectual property rights are reserved for the Julia trademark. Any exploitation of the trade name, designs, ideas, media, content, customer data or information of the company is considered a violation of the law, and the company has the right to take legal action against the infringer in the Egyptian and international courts. 9- The shipper (shipping company) is considered a third party. Our company is not responsible for its errors or any harm it causes to the customer in any way, while ensuring that the company stands by the customer against the shipping company (this clause is to avoid the harm caused by shipping company problems). 10- Any media, content, contact or data that the customer sends or uploads to the company's website or through social media is considered the property of our company, and we have the right to use it under our company logo and the Youlya trademark. Sending or uploading it constitutes consent to this, and the customer has no legal right to recourse against the company. 11- The company is subject to the consumer protection laws of the Arab Republic of Egypt and respects and implements them under Egyptian law.